Order Processing & Monitoring Lead

Location: Har Tuv, Beit Shemesh (In-office) Hours: Sunday: 10:00 AM to 6:00 PM Monday to Thursday: 12:00 PM to 8:00 PM Reporting To: Head of Supply Chain INNOVA is seeking a highly organized, analytical, and detail-oriented Order Processing & Monitoring Lead to support and control the intake, validation, and execution readiness of incoming Sales Orders across multiple operational channels. As part of the Supply Chain team, this role serves as a central operational control point between Sales, Finance, Customer Service, Procurement, and Logistics, ensuring that all orders are complete, financially approved, operationally executable, and properly structured prior to release. The role requires strong operational discipline, cross-functional coordination, and the ability to proactively identify gaps, resolve blockers, and maintain process accuracy in a fast-paced, high-volume environment. This position plays a critical role in ensuring order flow remains controlled, efficient, and aligned with company operational and financial standards. Key Responsibilities Order Validation & Processing • Review and validate incoming Sales Orders (SO), ensuring customer approvals, documentation, pricing, terms, and operational requirements are complete and accurate. • Ensure all required supporting documentation is properly maintained within CRM and internal systems, including tax certificates, credit agreements, insurance documentation, and related records. • Verify payment status, funds availability, credit approvals, and agreement structures in coordination with the Finance team. • Perform order readiness and funds checks to determine whether orders may proceed, require payment resolution, additional approvals, or escalation. • Conduct stock and fulfillment reviews to classify order readiness and support execution planning based on inventory availability and operational requirements. • Translate validated orders into structured operational actions, including issuance of purchase requests (PRs) and related execution requirements where necessary. • Monitor order flow from intake through release, actively identifying and resolving missing information, inconsistencies, delays, and operational blockers. Cross-Functional Coordination • Coordinate closely with Sales, Customer Service/VIP, Finance, Procurement, Logistics, and Supply Chain teams to ensure alignment and timely resolution of operational issues. • Support the handling and processing of warranty orders, RMAs, credit-based transactions, and special operational cases while ensuring documentation accuracy and compliance. • Serve as a key operational liaison between departments to maintain communication, process clarity, and execution readiness across all order types. Systems & Process Control • Maintain high levels of accuracy across ERP and CRM systems, ensuring data integrity and process compliance. • Enforce operational standards, documentation requirements, and structured order processing procedures. • Identify recurring operational gaps and contribute to continuous improvement initiatives related to order intake, validation, workflow control, and execution processes. • Support operational reporting and visibility through accurate tracking and system management. Requirements • 5+ years of experience in order management, supply chain operations, or operational coordination. • Strong understanding of Sales Order processes, credit handling, operational workflows, and documentation requirements. • Experience working within high-volume, multi-order-type operational environments. • Familiarity with warranty flows, RMAs, and credit-based transaction processing. • Strong analytical skills with exceptional attention to detail and process discipline. • Excellent organizational, communication, and cross-functional coordination abilities. • Ability to manage multiple priorities, resolve operational issues proactively, and maintain workflow control under pressure. • Experience working with ERP and CRM systems required. Success in This Role • Orders enter execution fully validated, complete, accurate, and operationally ready with minimal rework required. • Credit, documentation, financial, and operational requirements are consistently verified upfront. • Internal departments receive clear, structured, and actionable order information, reducing delays and operational confusion. • Order flow remains controlled, organized, and predictable, even within high-volume operational environments. • Operational gaps and recurring process issues are proactively identified and improved over time. To apply - https://zurl.to/cEi2