Customer Support Representative (Hospitality)

Responsibilities Provide exceptional customer support: Offer professional, efficient, and friendly assistance to our clients regarding technical issues related to our products. Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills. Troubleshoot effectively: Independently identify, analyze, and resolve system issues or follow established guidelines. Empower customers: Train new and existing customers on how to use our products. Document interactions: Accurately record all customer inquiries in our CRM system. Drive continuous improvement: Participate in projects aimed at enhancing our services and processes. Requirements Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English. Patience and empathy: Ability to listen attentively to customers and understand their needs. Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge. Analytical thinker: Ability to analyze problems and find creative solutions. Team player: Ability to collaborate effectively in a dynamic environment. Nice to have: hospitality industry experience.